Communication Skills II for Safety Officers

Programme overview

To book this or any course, or for further information, please contact Liz Carroll at cpskillnet@cif.ie.

This virtual workshop will support participants in learning enhanced communication skills essential for leading, influencing and motivating co-workers and team members. The topics covered will help participants to communicate effectively at all levels and in all instances, particularly those more challenging situations where positive outcomes are critical. Learn how to:
• Respond effectively in conflict situations by adapting the communication style to the situation and personality
• Build and enhance motivation in individuals through clear, encouraging and supportive communication
• Use a powerful model for coaching conversations
• Encourage others to take ownership and responsibility for their actions
• Develop an action plan for immediate implementation in the workplace