Business Writing and EMail Etiquette

Start date: 24 March 2021

Duration: 9.30am - 5.00pm.

Location: Virtually

Certificate: Attendance Certificate

Cost: Skillnet Members: €230. Non Members: €285

Programme overview

To book this or any course, or for further information, please contact Liz Carroll at cpskillnet@cif.ie.

The aim of the workshop is to help you develop first-rate business etiquette when corresponding with customers using written communications such as letters and electronic email. Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image and ensure customer satisfaction.


After completing the workshop, you will be able to:
• Identify the most appropriate communications tool when writing to customers
• Apply superb business etiquette for written communication
• Create relevant and structured letters & emails using the right content, style and approach
• Apply highly developed business English for all non-verbal customer communications
• Apply proper business etiquette in the use of language, punctuation and grammar
• Write concise yet professional business letters to instil confidence with customers
• Design clever and eye-catching direct mail letters to grab the customers attention
• Reply to customers courteously and professionally with the right tone and level of urgency
• Manage email as an effective communications tool to ensure customer satisfaction
• Keep emails relevant and easy to follow with related subjects, signatures & notifications
• Show discretion when forwarding emails, copying readers or sending attachments
• Follow company policies, avoid legal and copyright issues, viruses and spam emails
• Build trust with customers by generating personalised business correspondence and emails